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User manual

NFC Padlock
User manual

Set up the EliteLock App, bind the padlock to a unit, and open and close it with your phone.

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The EliteLock NFC padlockEliteLock NFC PadlockVersion 1.2

In the box

Check the contents

Check the package when you unpack the lock. Contact your supplier if anything is missing or damaged.

You will also need

  • An NFC-enabled iPhone or Android phone with the EliteLock App.
  • An EliteLock account with access to the unit.
  • An internet connection to sign in and receive access updates.
  • The EliteLock NFC padlock

    NFC padlock

    × 1
  • Two mechanical keys on a key ring

    Mechanical key

    × 2

Keep the mechanical keys secure. They open the lock without the App. Store them with the site operator, not on the unit.

Product overview

Know your padlock

The lock has no battery. Your phone powers it through the NFC area on the front face during each operation.

Line drawing of the padlock from the front, with the shackle, NFC mark and lock body numbered 1 to 3
Front view
Line drawing of the padlock from below, with the bottom cover and hex screw numbered 4 and 5
Bottom view
  1. 1Shackle8 mm steel
  2. 2NFC markHold your phone here
  3. 3Lock bodyZinc alloy
  4. 4Bottom coverCovers the key cylinder
  5. 5Hex screwHolds the cover

Specifications

Technical data

Communication
NFC
Power supply
Phone NFC field · no battery
Unlock methods
EliteLock App via NFC · mechanical key
Supported phones
NFC-enabled iPhone and Android
Body material
Zinc alloy · industrial plastic
Shackle
8 mm steel
Body dimensions
65.5 × 60 × 27 mm
Overall height
101.5 mm
Operating temperature
−25 °C to +70 °C *
Dust and water
IP6X · IPX7 *
Shackle pull strength
7.90 kN *
Drop test
1.8 m · functional *
Neutral salt spray
72 h · no red rust *
In the box
1 padlock · 2 mechanical keys

* Results of third-party testing by Shanghai Global Testing Services Co., Ltd., report THZJ25050870206CN, 30 May 2025. Results apply to the submitted sample.

How it works

Your phone is the key

The site operator grants access in the EliteLock platform. Your phone powers the lock, sends the encrypted command and returns the record.

  1. 01

    Authorize

    The operator grants access to your account.

  2. 02

    Tap

    Hold your phone at the NFC mark.

  3. 03

    Open

    The lock checks access and releases.

  4. 04

    Record

    Each operation is logged to the unit.

Find the NFC area on your phone

Hold this part of the phone against the NFC mark on the lock.

The position varies by phone model. If nothing happens, move the phone slowly over the NFC mark to find the best spot, then hold it still.

Android: turn on NFC. Open Settings and search for NFC. iPhone has NFC on by default.

On iPhone the NFC area is at the top edge; on most Android phones it is near the center of the back

EliteLock App

Install and sign in

Scan the code for your phone, or search for EliteLock in the App Store or Google Play.

iPhoneApp StoreAndroidGoogle Play
  1. 01

    Register

    New users tap REGISTER AN ACCOUNT and register with an email address.

  2. 02

    Request a code

    Enter your email and tap SEND. A verification code is sent to your inbox.

  3. 03

    Sign in

    Enter the code and tap LOG IN. Your units appear in the lock list.

The EliteLock sign-in screen with the SEND button highlighted

For site operators

Bind a new padlock

Binding links the padlock to a storage unit. It is done once, by an administrator, with the lock beside the phone.

  1. My Account screen with BINDING LOCK highlighted
    01

    Open your account

    Tap MY ACCOUNT at the bottom of the lock list. Select the store, then tap BINDING LOCK.

  2. Lock type sheet with NFC highlighted
    02

    Choose the lock type

    Select NFC.

  3. Scanning screen shown while the phone reads the lock
    03

    Read the lock

    When SCANNING… appears, hold the phone’s NFC area on the NFC mark. Keep still until the device ID is read.

For site operators

Assign the unit

After the device ID is read, assign the lock to the storage unit it will be fitted to.

  1. Unit picker with unit C1-03 selected
    04

    Select the unit

    Tap Unit, choose the store and the unit, add a note if needed, then complete the prompts. Check the unit number before you confirm.

  2. Lock list showing unit C1-03 with admin access
    05

    Check the result

    The unit appears in the lock list with your access level. Fit the lock to that unit’s door only.

Unlock

Open the padlock

You need an account with access to the unit. If your unit is not in the lock list, contact the site operator.

  1. Lock page with UNLOCK highlighted
    01

    Select your unit

    Open EliteLock and tap your unit in the lock list. Tap UNLOCK.

  2. A phone held against the NFC mark on the padlock
    02

    Hold the phone at the lock

    When the scan prompt appears, place the phone’s NFC area flat on the NFC mark. Keep it still until the App confirms.

  3. The padlock with its shackle open
    03

    Open the shackle

    Pull the shackle up and remove the lock from the hasp. The unlock is recorded automatically.

Lock

Close and confirm

Close the shackle first, then confirm with the App so the lock and the record agree.

  1. The open padlock with an arrow showing the shackle pushed down
    01

    Close the shackle

    Close the door, pass the shackle through the hasp and push it down until it is fully seated.

  2. Lock page with LOCK highlighted
    02

    Confirm in the App

    Tap LOCK, then hold the phone’s NFC area on the NFC mark until the App confirms.

  3. A phone held against the NFC mark on the padlock
    03

    Check the lock

    Gently pull the shackle to check that it is secured before you leave.

Lock page

Manage your unit

Tap a unit in the lock list to open its lock page.

UNLOCK
Opens the lock. See Open the padlock.
LOCK
Confirms the lock is closed. See Close and confirm.
ACCESS SHARING
Sets up access to this unit for other users.
OPERATION RECORDS
Shows the history of operations on this lock.
APPLY FOR REPAIR
Reports a fault on this lock to the operator.

Access follows your rental agreement. Access starts and ends on the dates set by the site operator. The lock list shows the lease period and the remaining days.

The lock page for unit C1-03

Mechanical key

Open without the App

Use the mechanical key only when NFC access is not possible. The key cylinder is behind a cover on the bottom of the lock. You need a hex key, which is not supplied.

For site operators

  1. A hex key undoing the screw on the bottom cover
    01

    Remove the screw

    Turn the lock over. Undo the screw on the bottom cover with a hex key (not supplied).

  2. The bottom cover lifted off to show the key cylinder
    02

    Remove the cover

    Lift off the cover to expose the key cylinder. Keep the screw safe.

  3. The mechanical key inserted in the key cylinder
    03

    Unlock with the key

    Insert the mechanical key fully and turn it to release the shackle.

  4. The bottom cover back in place with the hex key tightening the screw
    04

    Refit the cover

    Remove the key, refit the cover and tighten the screw. Do not overtighten.

Troubleshooting

If something goes wrong

No NFC response

On Android, check that NFC is on. Move the phone slowly over the NFC mark to find the best position, then hold it still. Remove a thick or metal case.

Scan stops before it finishes

The phone moved away during the operation. Tap the button again and keep the phone flat on the NFC mark until the App confirms.

Unit not in the lock list

Check that you signed in with the email registered with the site operator. Ask the operator to check your access.

Access denied

Your access may have expired or been changed. Contact the site operator.

LOCK is not confirmed

Push the shackle down until it is fully seated, then tap LOCK and scan again.

Phone battery is flat

The lock is powered by the phone. Charge the phone, use another authorized phone, or ask the operator for key access.

Lock does not open

Use APPLY FOR REPAIR on the lock page, or report the unit number and the App message to the site operator.

Care and safety

Look after the lock

  1. 01

    Keep the NFC area clear

    Keep the front face clean. Do not paint it or cover it with stickers, labels or metal plates.

  2. 02

    Keep the bottom cover fitted

    The cover protects the key cylinder from dust and water. Refit it and tighten the screw after every key access.

  3. 03

    Do not force the lock

    Avoid impact, levering and forced operation. Do not dismantle the lock beyond the bottom cover.

  4. 04

    Clean gently

    Wipe with a soft damp cloth. Do not use solvents or abrasive cleaners.

  5. 05

    Use it within range

    Operate the lock between −25 °C and +70 °C.

  6. 06

    Protect keys and account

    Keep mechanical keys with the site operator. Do not share your sign-in code. Report a lost phone to the operator.

Questions

Frequently asked

No. The phone powers the lock through NFC during each operation. There is nothing to replace or charge.

Printable manual

Keep a copy at the counter

The same manual as a 16-page A5 booklet, in colour or in black and white for office printers.

App screens shown in this manual may differ from your App version. Specifications are subject to change without notice.

Download PDFBlack and white