117 One Pace connects tenant lifecycle and smart access in one PMS
Read Case Study117
units managed end-to-end
117 One Pace connects tenant lifecycle and smart access in one PMS
Read Case Study117
units managed end-to-end
Hotel Management Solution
One Connected PMS for Modern Hotel Operations
One platform for reservations, payments, guest services, room operations, smart access and management reporting.
Availability calendar
Urban Hotel · 186 rooms
This week
AllRoomsSuites
Mon 6Tue 7Wed 8Thu 9Fri 10
301 · KingEmily Chen
302 · KingJames Li
405 · Twin
406 · TwinSarah Wong
501 · ExecDavid Lau
502 · ExecAmy Zhao
601 · SuiteKevin Ho
OccupiedDepartingVacant94.2% occupancy
Trusted by accommodation operators
Our customers
The Guest Journey
From Enquiry to Check-out — Fully Connected
Each stage can be managed as part of one operating flow, reducing repeated data entry and keeping front desk, finance and operations teams aligned.
01
Enquiry
Capture guest enquiries from direct channels, campaigns, corporate accounts, travel agents or walk-in visitors.
02
Room Selection
Present suitable properties, room types, rates, facilities, stay dates and availability.
03
Reservation
Record guest details, selected room type, rate plan, stay period and booking conditions.
04
Payment & Confirmation
Collect required deposits or payments and issue reservation confirmation, invoices or receipts.
05
Pre-arrival
Collect required guest information, arrival time and service preferences before the scheduled stay.
06
Check-in & Access
Confirm room assignment and activate room, building and lift permissions for the approved stay period.
07
Guest Services
Manage guest requests, housekeeping, maintenance, facilities and additional service charges during the stay.
08
Check-out & Follow-up
Complete billing, revoke access, update room status, coordinate inspection and retain the guest history.
01
Enquiry
Capture guest enquiries from direct channels, campaigns, corporate accounts, travel agents or walk-in visitors.
02
Room Selection
Present suitable properties, room types, rates, facilities, stay dates and availability.
03
Reservation
Record guest details, selected room type, rate plan, stay period and booking conditions.
04
Payment & Confirmation
Collect required deposits or payments and issue reservation confirmation, invoices or receipts.
05
Pre-arrival
Collect required guest information, arrival time and service preferences before the scheduled stay.
06
Check-in & Access
Confirm room assignment and activate room, building and lift permissions for the approved stay period.
07
Guest Services
Manage guest requests, housekeeping, maintenance, facilities and additional service charges during the stay.
08
Check-out & Follow-up
Complete billing, revoke access, update room status, coordinate inspection and retain the guest history.
01
Enquiry
Capture guest enquiries from direct channels, campaigns, corporate accounts, travel agents or walk-in visitors.
02
Room Selection
Present suitable properties, room types, rates, facilities, stay dates and availability.
03
Reservation
Record guest details, selected room type, rate plan, stay period and booking conditions.
04
Payment & Confirmation
Collect required deposits or payments and issue reservation confirmation, invoices or receipts.
05
Pre-arrival
Collect required guest information, arrival time and service preferences before the scheduled stay.
06
Check-in & Access
Confirm room assignment and activate room, building and lift permissions for the approved stay period.
07
Guest Services
Manage guest requests, housekeeping, maintenance, facilities and additional service charges during the stay.
08
Check-out & Follow-up
Complete billing, revoke access, update room status, coordinate inspection and retain the guest history.
Turn Enquiries into Confirmed Stays
Give reservations and sales teams a structured process to manage guest enquiries, corporate accounts, room preferences, quotation status and follow-up activity.
- Guest enquiry records
- Room and rate preferences
- Corporate account details
- Reservation pipeline status
Instead of managing enquiries through separate spreadsheets, emails and messaging applications, teams can review each guest requirement, quotation and reservation stage from one shared record.
Reservation pipeline
Urban Hotel · Sep 2026
PipelineForecast44% → 63% → 60%34% total
Enquiry18
HK$108K
Emily Chen
Deluxe King · 3 nts
David Lau
Twin · 2 nts
Mia Tam
Suite · 4 nts
+15 more
Quotation8
HK$62K
Lisa Wong
Corporate · 12 rms
Sarah Wong
Executive · 3 nts
Alex Zhang
Deluxe Twin · 5 nts
+5 more
Reservation5
HK$41K
Kevin Ho
Suite · 2 nts
Tom Kim
Standard · 1 nt
Hana Kwok
Deluxe King · 3 nts
+2 more
Confirmed3
HK$25K
James Li
Executive · 4 nts
Amy Lam
Twin · 2 nts
Chris Ruan
Suite · 3 nts
Pipeline value HK$236KAvg response 2.4hLive
Make Rooms Easier to Find and Reserve
EliteSys can support customer-facing booking journeys that allow guests to review rooms, submit information, confirm stay details and manage selected parts of their reservation online.
- PC booking website
- Mobile booking page
- Customer portal
- Front desk booking
A structured booking experience can reduce repetitive enquiries while allowing guests and reservation teams to work from the same availability, rate and stay information.
Availability calendar
Urban Hotel · 186 rooms
This week
AllRoomsSuites
Mon 1Tue 2Wed 3Thu 4Fri 5
301 · KingEmily Chen
302 · KingJames Li
405 · Twin
406 · TwinSarah Wong
501 · ExecDavid Lau
502 · ExecAmy Zhao
601 · SuiteKevin Ho
602 · Suite
603 · SuiteMia Tam
OccupiedDepartingVacant94.2% occupancy
Connect Booking, Payment and Arrival
EliteSys links each confirmed reservation with guest records, payment entries, invoices, room assignment and check-in preparation.
- Reservation confirmation
- Deposit and payment records
- Pre-arrival information
- Check-in scheduling
Commercial and arrival records remain connected, helping reservations, finance and front desk teams avoid conflicting room assignments, payment status and guest information.
Arrival tracker
Lisa Wong · Room 512 · Urban Hotel
Arrival progress50%
Enquiry Received
Corporate account
Reservation Confirmed
#RS-2026-0384
Deposit Paid
HK$4,800
Guest Details
2 of 3 received
Room Assignment
Deluxe King 512, 5/F
Check-in
Sep 12, 3pm
Documents
Passport
Verified
Arrival details
Verified
Corporate voucher
Upload needed
Drop files to upload
Make Daily Work Trackable
Manage housekeeping, maintenance, guest requests and internal tasks through structured workflows linked to each guest, room, floor and property.
- Housekeeping tasks
- Maintenance requests
- Room inspections
- Completion tracking
Operations teams can see which rooms need attention, who is responsible and whether each task has been completed without relying only on calls or scattered chat messages.
Operations board
21 open · Urban Hotel
All teamsHousekeepingMaintenance
Occupied→
Check-out pending→
Vacant dirty→
Cleaning→
Ready
New4
Housekeeping
Late check-out — clean now
Rm 809 · 3m ago
Guest request
Extra towels and pillows
Rm 204 · 12m ago
Maintenance
Air-con not cooling
Rm 601 · 28m ago
+1 more
In progress6
Maintenance
Shower drain — Rm 312
Tom K. · on site
Housekeeping
Turndown service — 12/F
Amy L. · assigned
Engineering
TV signal check — Rm 705
Ben W. · en route
+3 more
Done11
Housekeeping
Rm 512 ready for arrival
45m · inspected
Maintenance
Hot water restored
1h · verified
Housekeeping
Suite 601 deep clean
2h · inspected
+8 more
Avg response 18mResolved today 11Live
Keep Guests Informed and Supported
Send relevant reservation notices, arrival reminders, payment updates and service information to selected guests or guest groups.
- Reservation notifications
- Arrival reminders
- Service updates
- Emergency notices
Guest communication and service records can remain connected with the reservation, room and guest profile, giving teams clearer context when responding to each request.
Messaging hub
Urban Hotel · 186 rooms
InboxBroadcastsAutomated
Lisa Wong2m
Can I extend to Sunday night?
Kevin Ho5m
Air-con making noise — Rm 603
⚙
Service Bot8m
Work order #341 completed — Rm 809
Alex Zhang22m
Parcel held at front desk
James Li1h
Late check-out request for Sep 15
Sarah Wu2h
Wi-Fi not connecting in Rm 812
🔥
Fire Safety3h
Drill scheduled Sep 15 — confirmed
New broadcast
App push1,284
Email890
SMS640
Preview
Arrival reminder
Hi {{name}}, your stay in {{room}} starts on {{date}}. Check-in opens from 3pm — confirm your arrival time…
Send nowSchedule
Understand Occupancy, Revenue and Operations
Provide management, sales, operations and finance teams with a shared view of room availability, reservations, payments and service workloads.
- Occupancy tracking
- Room availability
- Revenue records
- Payment status
Teams can work from the same reservation, occupancy, payment and room-operation records instead of manually consolidating information from separate systems.
Portfolio dashboard
All properties · Aug 2026
Revenue
HK$4.2M
↑ 5.8%
Occupancy
92.4%
↑ 2.1%
ADR
HK$1,280
↑ 4.3%
RevPAR
HK$1,183
↑ 6.5%
Revenue trendHK$ millions
3.1
Mar
3.4
Apr
3.6
May
3.2
Jun
3.9
Jul
4.2
Aug
By property
Central HotelHK$1.8M
98%
Harbour HotelHK$1.2M
96%
Airport HotelHK$0.8M
95%
Boutique HotelHK$0.4M
91%
Access Follows Every Stay
EliteSys can connect reservation and stay records with supported smart locks, entrance devices, card readers, facial recognition terminals and lift control systems.
- Mobile application
- PIN code
- QR code
- Access card
- Facial recognition
- Remote authorization
Access permissions can follow the approved stay period and assigned room, reducing the need to manage guest access separately from reservation and front desk records.
Smart access
4 properties · 312 devices
Room locks246/248 online
87%
Face terminals24/24 online
Card readers32/32 online
Lift controls8/8 online
Gateways40/42 online
72%
CCTV / AI box16/16 online
Live access feedLive
nowLisa WongFaceLobby1mCourier #29Temp PINService lift??3mExpired stayCardRm 408Denied
5mHousekeepingStaff keyRm 2018mKevin HoAppRm 512AI for Reservations and Hotel Operations.
AI Customer Service
Answer Guest Enquiries Around the Clock
Answer approved questions about rooms, facilities, policies, transport, check-in procedures and other configured hotel information.
AI customer serviceAI assistant · Urban Hotel Online
What rooms are available for 12–15 September?
2 room types available
Deluxe King · High floorHK$1,280/night
Deluxe Twin · City viewHK$1,080/night
Check availabilityCompare roomsCancellation policy
Understood
Property
Urban Hotel
Check-in
12 Sep, 3pm
Guests
2 adults
Intent
Ready to book
128 enquiries auto-replied · avg 4s response
Book a roomAI matched · 3 best fits24 rooms scanned
Emily Chen
12–15 Sep · 2 guests
Deluxe King 301
95%
Deluxe Twin 602
82%
Executive Suite 512
74%
Top match
Deluxe King 301 · Urban Hotel
City view8 min to metro3 nights
Shortlist sent · 2m ago
Room Recommendation
Match Guests to the Right Room
Use stated stay requirements, party size, budget and preferences to suggest suitable room types or options.
Room recommendationAI Sales Follow-up
Never Lose Track of an Enquiry
Summarise guest or corporate enquiries and highlight follow-up actions for reservation and sales teams.
AI sales follow-upFollow-up queue6 due today
Kevin Ho
Corporate account · enquiry 3 days ago
Summarized needs
Executive twin, HK$1,300 budget, 12 Sep arrival. Asked twice about late check-out — send the rate sheet with the comparison.
ExecutiveTwin12 Sep3 nights
Enquiry logged
Mon · website
Options sent
Tue · 3 rooms
Follow up
Due today
Confirmation
Pending
AI suggested · send room comparison
AI Maintenance Workflow
Route Every Request Automatically
Classify reported issues, suggest categories or priorities and help route tasks to the responsible team.
AI maintenance workflowNew request · 10m ago Urgent
Air-con not cooling
Room 503 · guest app · 2 photos
Classified · 98% confidence
Cooling fault, not a leak. Matches 7 past Room 5xx air-con jobs — Team B closes these in about 2 hours.
Category
Engineering
Priority
High
Routed to
Team B · KY
Response
ETA 2 hours
Received
Classified
Routed
Resolved
Auto-assigned · no dispatcher needed
AI Operating Summary
Management-Ready Summaries
Summarise reservations, room status, service requests, maintenance items and other operating indicators.
AI operating summaryWeekly summaryJul 4–10
Enquiries
128
+23%Reservations
38
+12%Work orders
15
-8%Overdue
3
-2Enquiries per dayPeak Fri
M
T
W
T
F
S
S
3 unpaid balances need attention at Central Hotel
2 work orders past their target response time
Sent to management · Mon 09:00
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Connected platform
Connect Payments, Devices and Reporting
EliteSys can connect online booking, payment channels, smart access hardware, customer communications, accounting exports and operating dashboards in one platform.
Book a Demo
Your questions answered
EliteSys can be configured to manage reservations, guest records, payments, room operations, smart access and reporting in one platform.
Ready to Connect Your Hotel Operations?
See how EliteSys can connect reservations, payments, room operations, guest services, smart access and management reporting in one configurable platform.
- 1See EliteSys in action.
- 2Get set up with data, devices and training.
- 3Go live with ongoing support.