Storefriendly runs multi-site storage access with NFC padlock workflows
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unmanned smart access
Storefriendly runs multi-site storage access with NFC padlock workflows
Read Case Study24/7
unmanned smart access
Self Storage Management Solution
One Connected PMS for Self Storage Bookings, Payments and Smart Access
EliteSys connects customer booking channels, rental agreements, payment workflows, smart locks, and operational reporting.
Facility overview
Kwun Tong Branch · 186 units
Occupancy
71%
Vacant
7
Reserved
2
Overdue
1
Zone A1F· 10 units
A-101
A-102
A-103
A-104
A-105
A-106
A-107
A-108
A-109
A-110
Zone B2F· 8 units
B-201
B-202
B-203
B-204
B-205
B-206
B-207
B-208
Zone C3F· 6 units
C-301
C-302
C-303
C-304
C-305
C-306
OccupiedReservedOverdueVacantLive
Trusted by self storage operators
Our customers
The Customer Journey
The Complete Customer Journey — Fully Connected
EliteSys links the customer journey with unit availability, payment records, rental status, and access permissions in one operating flow.
01
Enquiry
Capture customer requirements, preferred site, unit size, rental period, and contact details. Enquiries can be assigned for follow-up and tracked by status.
02
Unit Selection
Match the customer with available units based on size, location, price, and access needs.
03
Booking
Reserve the selected unit and record the booking source, rental dates, pricing, and customer details.
04
Agreement & Payment
Create the rental agreement and collect the required deposit, rent, or setup charges.
05
Access Activation
Activate access after the required booking, agreement, and payment conditions are met.
06
Storage Use
Customers access the facility and unit using their assigned credentials. Operators can review access logs and service requests.
07
Renewal / Termination
Send expiry reminders and manage renewal, extension, price adjustment, or termination requests.
08
Move-out
Complete unit inspection, outstanding payment review, access deactivation, and deposit processing.
01
Enquiry
Capture customer requirements, preferred site, unit size, rental period, and contact details. Enquiries can be assigned for follow-up and tracked by status.
02
Unit Selection
Match the customer with available units based on size, location, price, and access needs.
03
Booking
Reserve the selected unit and record the booking source, rental dates, pricing, and customer details.
04
Agreement & Payment
Create the rental agreement and collect the required deposit, rent, or setup charges.
05
Access Activation
Activate access after the required booking, agreement, and payment conditions are met.
06
Storage Use
Customers access the facility and unit using their assigned credentials. Operators can review access logs and service requests.
07
Renewal / Termination
Send expiry reminders and manage renewal, extension, price adjustment, or termination requests.
08
Move-out
Complete unit inspection, outstanding payment review, access deactivation, and deposit processing.
01
Enquiry
Capture customer requirements, preferred site, unit size, rental period, and contact details. Enquiries can be assigned for follow-up and tracked by status.
02
Unit Selection
Match the customer with available units based on size, location, price, and access needs.
03
Booking
Reserve the selected unit and record the booking source, rental dates, pricing, and customer details.
04
Agreement & Payment
Create the rental agreement and collect the required deposit, rent, or setup charges.
05
Access Activation
Activate access after the required booking, agreement, and payment conditions are met.
06
Storage Use
Customers access the facility and unit using their assigned credentials. Operators can review access logs and service requests.
07
Renewal / Termination
Send expiry reminders and manage renewal, extension, price adjustment, or termination requests.
08
Move-out
Complete unit inspection, outstanding payment review, access deactivation, and deposit processing.
Enquiry and Unit Reservation
Record customer storage needs, match available units by size and site, and track each lead from first contact to confirmed booking.
- Capture unit size and site preferences
- Track lead status and follow-up
- Reserve units with move-in dates
- Monitor booking sources and conversion
Keep unit availability synced with active sales so nothing is double-booked.
Unit availability
Kwun Tong Branch · 186 units
All sizesAvailable only18 available
Unit sizeAvailable · rate
Small (16 sqft)8 of 64 · HK$580/mo
A-101
A-102
A-103
A-104
A-105
A-106
+58
Medium (36 sqft)5 of 52 · HK$1,200/mo
B-201
B-202
B-203
B-204
B-205
+47
Large (72 sqft)3 of 38 · HK$2,100/mo
C-301
C-302
C-303
C-304
+34
XL (96 sqft)2 of 18 · HK$3,400/mo
D-401
D-402
D-403
+15
Occupied Reserved Vacant90.3% occupancy
Online Unit Booking
Let customers browse units, compare sizes and prices, and complete bookings online. Operators control which inventory, pricing, and rental terms are published.
- PC website
- Mobile H5
- WeChat Mini Program
- Customer portal
The same booking data flows into the operator system without repeated manual entry.
Online booking
Customer view · elitesys.com
Kwun TongAug 2026Any sizeSearch
Available units
4 at Kwun Tong · updated liveLocker1F
16 sqft
Unit A-103 · 1 month min.
HK$580
/month
Standard2F
36 sqft
Unit B-205 · 3 months min.
HK$1,200
/month
Large3F
72 sqft
Unit C-302 · 6 months min.
HK$2,100
/month
Extra large4F
96 sqft
Unit D-402 · 6 months min.
HK$3,400
/month
Also available: Tsuen Wan (6), Fo Tan (3) Real-time
Rental Onboarding Workflow
Turn a confirmed booking into a structured move-in process — agreement signing, deposit collection, and NFC/smart lock access activation in one flow.
- Generate rental agreements
- Collect customer information
- Confirm deposit and rental payment
- Activate access by rental period
This creates a clear handover from sales to operations without relying on separate spreadsheets or manual access setup.
Rental setup
Diana Lee · Unit B-203 · Kwun Tong
Unit
B-203 (48 sqft)
Branch
Kwun Tong
Period
6 months
Start
Aug 1, 2026
Rent
HK$1,800/mo
Deposit
HK$1,800
Move-in checklist
3 of 5Agreement signed
e-signature · Diana Lee
Deposit paid
FPS · receipt issued
ID verified
Document on file
Access credentials
NFC padlock B-203
Welcome pack sent
Site map · house rules
Access setup
NFC Padlock
Unit B-203
App unlockReady
NFC cardPending
Backup codeGenerated
Agreement signed Deposit held Credentials issuedAccess activates Aug 1
Facility and Unit Operations
Log inspections, cleaning, maintenance, and incidents by site and unit. Track every task from reporting to completion with assigned staff and SLA.
- Schedule inspections and cleaning
- Assign maintenance tasks
- Record unit and facility issues
- Track completion and follow-up
A shared task record helps site teams respond consistently and keeps management informed of unresolved issues.
Facility monitor
Kwun Tong Branch · Live
Zone A
1F · 64 units
24°C58%
Zone B
2F · 52 units
25°C62%
Zone C
3F · 38 units
23°C55%
Zone D
4F · 18 units
24°C57%
Alerts and tasksAssigned · due
Leakage reported
Zone B corridor · Ken
CCTV offline
Loading bay · Amy
Repair roller shutter
Unit C-304 · Ken
Corridor cleaning
Zone B · Amy
Monthly fire check
All zones · Ken
Move-out inspection
Unit D-401 · Amy
16 CCTV 38 sensors 186 locksLive
Automated Customer Notices
Trigger payment reminders, expiry alerts, and access updates from rental events. Every message is logged against the customer record.
- Payment reminders
- Agreement expiry notices
- Access status updates
- Move-in and move-out messages
Operators can standardise routine communication while retaining a record of what was sent and why.
Notification centre
All sites · Automated
TimelineTemplatesAuto-sent from rental events
Recent notifications
ChannelPayment due in 3 days
Sam Wong · Unit B-201
App + SMS
Scheduled
Agreement expires in 30 days
Eric Chan · Unit A-101
2h ago
Access activated
Diana Lee · Unit B-203
App push
5h ago
Move-out inspection
Alan Zhao · Unit D-401
SMS
1d ago
Payment received
Kelly Ng · Unit C-304
1d ago
Active templates
Payment reminder
3 days before due
Expiry notice
30 days before end
Access update
On credential change
Move-out guide
7 days before move-out
Overdue follow-up
Daily while overdue
580 sent this month4 channels5 templates99.2% delivered
Portfolio Reporting Dashboard
View occupancy, revenue, vacancies, and payment status across all facilities in one dashboard. Filter by site, unit type, period, or department.
- Occupancy and vacancy reporting
- Revenue and payment tracking
- Available unit monitoring
- Customer and agreement status review
Shared reporting reduces differences between sales, operations, management, and finance records.
Occupancy report
All facilities · Jul 2026
Total units
532
4 branches
Occupied
487
91.5%
Revenue
HK$224K
↑ 5.8% MoM
Occupancy by unit size
Free · revenueSmall (16 sqft)8 freeHK$32K
56/64
Medium (36 sqft)4 freeHK$58K
48/52
Large (72 sqft)2 freeHK$76K
36/38
XL (96 sqft)1 freeHK$58K
17/18
Drive-up (120 sqft)2 freeHK$44K
10/12
Kwun Tong
94%
186 units
Tsuen Wan
91%
142 units
Fo Tan
88%
108 units
Chai Wan
85%
96 units
Smart Access and IoT Devices
Link NFC padlocks, smart locks, gates, and sensors to each rental agreement. Access activates on move-in and deactivates on expiry or overdue — fully automated.
- Agreement-period access control
- Remote permission management
- Customer credential assignment
- Access log review
- Overdue access restriction
- Multi-site device monitoring
Access can start, change, or end based on the status of the corresponding rental agreement.
Access control
Kwun Tong · 284 devices
Main gate
locked
Eric Chan · 2m ago
Loading bay
open
Staff (Amy) · now
Side entrance
locked
Jason Lam · 8m ago
Access logLive
nowStaff (Amy)Master keyLoading bay
2mEric ChanAppA-101
5mUnknownDeniedNFCC-302
8mJason LamNFCB-201
12mDiana LeeAppB-203
24mKelly NgAppC-304
184 NFC padlocks12 gate readers24 smart locks98.6% online
AI-Powered Self Storage Operations.
AI Customer Service
Answer Customer Enquiries Around the Clock
Answer common questions about unit sizes, prices, opening hours, access methods, and rental procedures.
AI customer serviceAI assistant · Kwun Tong Branch Online
I need to store about 20 boxes and some furniture. What size do I need?
For 20 boxes + furniture, I recommend a 36 sqft Standard unit:
16
LockerHK$58036
StandardHK$1,20072
LargeHK$2,100Reserve this unitShow floor planCompare all sizes
Understood
Items
20 boxes + furniture
Suggested
36 sqft
Branch
Kwun Tong
Intent
Ready to rent
128 enquiries auto-replied · avg 4s response
Reserve unitAI matched · 3 best fits186 units scanned
Diana Lee
20 boxes + small furniture · 6 months
1F
A-101S
A-102S
A-103S
A-104M
A-105M
A-106M
2F
B-201M
B-202M
B-203L
B-204L
B-205L
Top match
Unit A-104 · 36 sqft · Kwun Tong 1F
36 sqftKwun Tong6-month
Shortlist sent · 2m ago
Unit Recommendation
Match Customers to the Right Unit
Suggest suitable units based on storage items, preferred location, budget, and rental period.
Unit recommendationAI Sales Follow-up
Never Lose Track of an Enquiry
Summarize enquiry context, identify pending actions, and help staff prepare consistent follow-up messages.
AI sales follow-upFollow-up queue6 due today
Eric Chan
Unit B-201 · payment overdue 5 days
AI action plan
Send final payment reminder via SMS. If unpaid by Aug 5, automatically restrict NFC access and notify branch manager.
Reminder 1 sent
Jul 25 · Email
Reminder 2 sent
Jul 28 · SMS
Final notice
Due today
Restrict access
Aug 5 auto
Access auto-locks in 6 days if unpaid
AI Maintenance Workflow
Route Every Request Automatically
Classify reported issues, route them to the relevant team, and track the information required for resolution.
AI maintenance workflowSensor trigger · Zone B Alert
Humidity spike · 82% RH
Zone B corridor · Sensor #B-07 · threshold 70%
AI diagnosis · 96% confidence
Likely water seepage near unit B-205. Matches 8 past incidents in this corridor — dehumidifier + inspection resolves in ~2 hours.
Category
Water / humidity
Priority
High
Assigned
Amy L. · KT
Response
ETA 45 min
Affected units notified
B-203B-204B-205B-206
Auto-dispatched from sensor · no staff needed
AI Operating Summary
Management-Ready Summaries
Prepare regular summaries of occupancy, available units, payments, enquiries, access events, and open tasks.
AI operating summaryMonthly summaryJul 2026
Total units
532
4 sitesOccupancy
91.5%
↑ 2.1%Revenue
HK$224K
↑ 5.8%Occupancy by branch
Kwun TongHK$82K
94%
Tsuen WanHK$61K
91%
Fo TanHK$45K
88%
Chai WanHK$36K
85%
Payments collected
196 / 208
12 overdueNew enquiries
48
31 convertedAccess events
3,412
2 deniedOpen tasks
7
2 overdue SLAFo Tan occupancy dropped 2% — 13 units expiring this month
Chai Wan revenue up 5.8% after pricing adjustment
Sent to management · Mon 09:00
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Connected platform
Connect Payments, Devices and Reporting
EliteSys can connect online booking, payment channels, smart access hardware, customer communications, accounting exports and operating dashboards in one platform.
Book a Demo
Your questions answered
EliteSys is a management and smart device platform for mini storage and self storage operators. It connects unit inventory, customer records, online booking, rental agreements, payments, access control, operations, and reporting.
Plan a Connected Self Storage Operating Workflow.
Discuss your facility structure, booking process, payment rules, smart access requirements, and reporting needs with the EliteSys team.
- 1See EliteSys in action.
- 2Get set up with data, devices and training.
- 3Go live with ongoing support.