Multi-Site Operator Management Solution
One platform for bookings, contracts, payments, access and daily operations across the whole portfolio.
Portfolio calendar
All sites · 1,240 spaces
Trusted by multi-site space operators
Our customers
The Operator Workflow
Every stage stays linked to the same customer, space, contract and payment record, so teams and supported devices follow one operating trail.
Capture enquiries from the website, Mini Program, agents, campaigns, portals or walk-in channels.
Match customer requirements, budget and move-in dates with live availability across every site.
Record the selected property, room, bed, unit or space, rental period and customer information.
Generate the electronic contract and collect deposits, rent and other required charges.
Complete pre-arrival information, documents and check-in arrangements before move-in.
Issue building, room and lift permissions based on the confirmed contract and stay period.
Manage maintenance, inspections, housekeeping, incidents and customer service requests.
Track renewal status, final payment, access expiry, inspections and move-out tasks.
Capture enquiries from the website, Mini Program, agents, campaigns, portals or walk-in channels.
Match customer requirements, budget and move-in dates with live availability across every site.
Record the selected property, room, bed, unit or space, rental period and customer information.
Generate the electronic contract and collect deposits, rent and other required charges.
Complete pre-arrival information, documents and check-in arrangements before move-in.
Issue building, room and lift permissions based on the confirmed contract and stay period.
Manage maintenance, inspections, housekeeping, incidents and customer service requests.
Track renewal status, final payment, access expiry, inspections and move-out tasks.
Capture enquiries from the website, Mini Program, agents, campaigns, portals or walk-in channels.
Match customer requirements, budget and move-in dates with live availability across every site.
Record the selected property, room, bed, unit or space, rental period and customer information.
Generate the electronic contract and collect deposits, rent and other required charges.
Complete pre-arrival information, documents and check-in arrangements before move-in.
Issue building, room and lift permissions based on the confirmed contract and stay period.
Manage maintenance, inspections, housekeeping, incidents and customer service requests.
Track renewal status, final payment, access expiry, inspections and move-out tasks.
Give management one view of property performance, customer activity, outstanding payments, open tasks and device status — without rebuilding it from spreadsheets each week.
Management can review the whole portfolio and then drill into a single property, floor, room, bed or storage unit when something needs a closer look.
8 sites
94.2%One Hub Kai Tak
Occupancy
96.4%
301 of 312
Collected
98.1%
HK$4.12M
Open jobs
4
1 breaching SLA
Devices
312
all online
Occupancy · 7 days
+2.4Help sales and leasing teams match customer requirements with available rooms, beds, units or other spaces while tracking every enquiry from first contact to confirmed booking.
Sales teams can see which spaces are available, reserved, occupied, under maintenance or unavailable before making an offer to the customer.
Stage
148 open148
HK$1.9M
Enquiry
92
HK$1.3M
Viewing
54
HK$0.8M
Offer
38
HK$0.6M
Contract
Conversion
Can we fill it
Customer-facing channels can connect directly with the operator's inventory, booking, payment, contract and service workflows.
Customers can complete more of the journey themselves while the resulting records stay attached to the same space, contract and payment file the operating teams work from.
Studio A-102
Kai Tak · from Oct 1
Door key ready
1 Oct – 30 Sep
Published on
Completed online
61%
of new contracts this month
Connect each booking with the corresponding contract, deposit, rental payments, invoices, receipts, renewal status and access permissions.
When commercial records stay connected, sales, finance, operations and customer service teams all work from the same payment and contract status.
Schedule
2 of 12 collectedManage maintenance, inspections, housekeeping, customer requests, site incidents and internal tasks through structured workflows linked to each customer, space and property.
Centralized task records make it easier to identify unresolved issues, assign responsibility and hold service standards steady across locations.
Water leak · A-102
One Hub Kai Tak
Reported 3m ago
P1Lock battery · C-305
Tsuen Wan Studios
Reported 22m ago
P2Aircon noise · C-305
Tsuen Wan Studios
Reported 1h ago
P3Key card reissue
Central Offices
Reported 1h ago
P3Bin room odour
Sha Tin Co-Living
Reported 2h ago
P3Corridor light out
Tsuen Wan Studios
Team B · on site
On siteMove-out check · B-205
One Hub Kai Tak
Ops · due today
OpsGate reader fault
Sha Tin Co-Living
Tech · 4h left
TechUnit clean · S-09
Kowloon Storage
Team A · started
Team AWindow seal · C-118
Tsuen Wan Studios
Team B · parts due
PartsDeep clean · C-305
Tsuen Wan Studios
Closed 1h ago
DoneLift service report
Sha Tin Co-Living
Closed 2h ago
DoneBasin drainage
One Hub Kai Tak
Closed 3h ago
DoneLock firmware
Kowloon Storage
Closed 4h ago
DoneFire door check
Central Offices
Closed 5h ago
DoneEliteSys connects customer and space records with compatible smart locks, building access, facial recognition, card access, QR access and lift permissions.
Permissions can start, change or expire according to the relevant booking, contract, payment and operating rules, which removes most manual access administration.
Today · 1,284 unlocks
312 devicesGive management, operations and finance teams a shared view of occupancy, revenue, collections, vacancies, customer activity, operational tasks and access events.
Operators can review group-level performance and then analyze individual properties, sites, space types, teams or operating periods.
Revenue mix
96.8% collectedAnswer configured questions about properties, spaces, prices, availability, access methods, facilities and operating procedures.
AI customer serviceIncoming
“Any studio at Kai Tak from October, and how do I get in?”
Answered from
212 enquiries auto-replied · 5 sites · 3 escalated
ReviewWhy
Twin B-201 is the fallback — same site, one room type down.
Collect stated requirements, budget and move-in date, then suggest suitable rooms, beds, units or sites.
Space recommendationSummarize what each customer asked for, flag the pending action and keep the follow-up record with the account.
AI sales follow-upDrafted for 7 · sales reviews before send
Classify reported issues, identify the relevant property or device, suggest priority and route the task to the right team.
AI maintenance workflow“Water leaking from the ceiling”
Resident app · 2 photos · 3m ago
Routed in 4s · no dispatcher
Summarize occupancy, enquiries, payments, open tasks, incidents and device exceptions across the portfolio.
AI operating summarySent to management · Mon 09:00
OpenOperators across student housing, self storage, unmanned facilities and flexible workspace run customer journeys, commercial records, daily operations and physical access on one EliteSys platform.
1
connected student housing workflow
1
connected student housing workflow
Multi
site self storage portfolio
24/7
unmanned storage operations
117
units managed end-to-end
Connected platform
EliteSys can connect supported customer channels, payment services, accounting exports, smart devices and third-party systems through available APIs, webhooks, device protocols or project-specific connectors.
Discuss an Integration
Teams operating student housing, apartments, serviced apartments, self storage, co-living, commercial spaces and other managed space businesses. It can support a single location or a multi-site portfolio.
Discuss your portfolio structure, customer journey, payment workflows, daily operations, smart access requirements and reporting needs with the EliteSys team.