117 One Pace connects tenant lifecycle and smart access in one PMS
Read Case Study117
units managed end-to-end
117 One Pace connects tenant lifecycle and smart access in one PMS
Read Case Study117
units managed end-to-end
Student Housing Management Solution
One Connected PMS for Modern Student Housing Operations
One platform for student bookings, contracts, payments, smart access and resident operations.
Room calendar
One Hub Kai Tak · 128 beds
This week
AllRoomsBeds
Mon 6Tue 7Wed 8Thu 9Fri 10
Room 301Emily Chen
Room 302James Li
Room 405
Room 406Sarah Wong
Room 501David Lau
Room 502Amy Zhao
Bed 601-AKevin Ho
OccupiedNoticeVacant94.2% occupancy
Trusted by student housing operators
Our customers
The Resident Journey
From Student Enquiry to Move-out — Fully Connected
Every step of the student journey managed in one operating flow, reducing repeated data entry and disconnected manual processes.
01
Enquiry
Capture enquiries from the website, Mini Program, agents, schools, campaigns or walk-in channels.
02
Room & Bed Selection
Let students review properties, room types, bed types, facilities, pricing and availability.
03
Booking
Record the selected property, room or bed, rental period and student information.
04
Contract & Payment
Generate the electronic contract and collect deposits, rent and other required charges.
05
Check-in
Allow paid residents to select a check-in appointment and complete pre-arrival information.
06
Smart Access
Issue room, building and lift permissions based on the confirmed contract and stay period.
07
Resident Services
Manage maintenance, housekeeping, events, facility bookings and additional services.
08
Renewal / Move-out
Track renewal status, final payment, access expiry, room inspection and move-out tasks.
01
Enquiry
Capture enquiries from the website, Mini Program, agents, schools, campaigns or walk-in channels.
02
Room & Bed Selection
Let students review properties, room types, bed types, facilities, pricing and availability.
03
Booking
Record the selected property, room or bed, rental period and student information.
04
Contract & Payment
Generate the electronic contract and collect deposits, rent and other required charges.
05
Check-in
Allow paid residents to select a check-in appointment and complete pre-arrival information.
06
Smart Access
Issue room, building and lift permissions based on the confirmed contract and stay period.
07
Resident Services
Manage maintenance, housekeeping, events, facility bookings and additional services.
08
Renewal / Move-out
Track renewal status, final payment, access expiry, room inspection and move-out tasks.
01
Enquiry
Capture enquiries from the website, Mini Program, agents, schools, campaigns or walk-in channels.
02
Room & Bed Selection
Let students review properties, room types, bed types, facilities, pricing and availability.
03
Booking
Record the selected property, room or bed, rental period and student information.
04
Contract & Payment
Generate the electronic contract and collect deposits, rent and other required charges.
05
Check-in
Allow paid residents to select a check-in appointment and complete pre-arrival information.
06
Smart Access
Issue room, building and lift permissions based on the confirmed contract and stay period.
07
Resident Services
Manage maintenance, housekeeping, events, facility bookings and additional services.
08
Renewal / Move-out
Track renewal status, final payment, access expiry, room inspection and move-out tasks.
Turn Student Enquiries into Confirmed Bookings
Give leasing teams a structured workflow to manage student enquiries, room preferences, booking progress, promotions and follow-up records.
- Student enquiry records
- Room type preferences
- Budget and rental period
- Lead and booking status
Instead of managing student enquiries through separate spreadsheets, emails and messaging applications, leasing teams can view every enquiry and booking stage in one place.
Leasing pipeline
One Hub Kai Tak · Sep 2026 intake
PipelineForecast44% → 63% → 60%34% total
Enquiry18
HK$108K
Emily Chen
CUHK · Twin 8F
David Lau
HKUST · Single
Mia Tam
HKU · Studio
+15 more
Tour8
HK$62K
Lisa Wong
HKU · Studio 12F
Sarah Wong
CityU · Ensuite
Alex Zhang
CUHK · Twin 6F
+5 more
Contract5
HK$41K
Kevin Ho
PolyU · Premium
Tom Kim
HKUST · Single
Hana Kwok
CityU · Studio
+2 more
Booked3
HK$25K
James Li
PolyU · Prem 15F
Amy Lam
HKU · Twin 9F
Chris Ruan
CUHK · Ensuite
Pipeline value HK$236KAvg response 2.4hLive
Make It Easier for Students to Find and Book Their Accommodation
EliteSys provides customer-facing booking channels that allow students to explore properties, compare room types, submit personal information, complete bookings and manage their stay online.
- PC booking website
- Mobile H5 booking page
- WeChat Mini Program
- Resident portal
A clear self-service booking experience helps operators reduce repetitive enquiries while allowing students and parents to complete more of the process online.
Room calendar
One Hub Kai Tak · 128 beds
This week
AllRoomsBeds
Mon 1Tue 2Wed 3Thu 4Fri 5
Room 301Emily Chen
Room 302James Li
Room 405
Room 406Sarah Wong
Room 501David Lau
Room 502Amy Zhao
Bed 601-AKevin Ho
Bed 601-B
Bed 602-AMia Tam
OccupiedNoticeVacant94.2% occupancy
Connect Booking, Contract, Payment and Check-in
EliteSys links each student booking with the relevant contract, payment records, invoices, receipts and check-in arrangements.
- Electronic contracts
- Deposit & rent collection
- Pre-arrival info collection
- Check-in scheduling
Commercial and onboarding records remain connected, making it easier for leasing, finance and front desk teams to work from the same information.
Move-in tracker
Lisa Wong · Room 512 · One Hub Kai Tak
Move-in progress50%
Booking Confirmed
#BK-2026-0384
Contract Signed
12-month lease
Deposit Paid
HK$16,000
Documents
2 of 3 verified
Room Assignment
Studio 512, 5/F
Check-in
Aug 28, 10am
Documents
Passport
Verified
Student visa
Verified
Enrollment letter
Upload needed
Drop files to upload
Make Daily Student Housing Operations Trackable
Manage maintenance, housekeeping, resident requests and internal tasks through structured workflows linked to each resident, room and property.
- Maintenance requests
- Housekeeping booking
- Service categories
- Completion tracking
Operations teams can see what needs attention, who is responsible and whether the request has been completed without relying on scattered chat messages.
Operations board
21 open · One Hub Kai Tak
All teamsMaintenanceHousekeeping
New4
Plumbing
Water leak from ceiling
Room 809 · 3m ago
Cleaning
Carpet stain removal
Room 204 · 12m ago
Electrical
Power outlet not working
Room 601 · 28m ago
+1 more
In progress6
HVAC
AC not cooling — Rm 503
Tom K. · on site
General
Window seal repair
Amy L. · assigned
Plumbing
Blocked drain — Rm 312
Ben W. · en route
+3 more
Done11
Electrical
Light replacement
45m · verified
Plumbing
Hot water restored
1h · verified
Cleaning
Deep clean completed
2h · verified
+8 more
Avg response 18mResolved today 11Live
Keep Students Informed and Connected
Send important announcements, check-in reminders, payment notifications and service updates to selected residents, properties or resident groups.
- Property announcements
- Targeted messages
- Scheduled reminders
- Emergency notifications
Resident communication and service requests stay connected with the student profile, property, room and booking records.
Messaging hub
One Hub Kai Tak · 1,284 residents
InboxBroadcastsAutomated
Lisa Wong2m
Can I extend my lease to June?
Kevin Ho5m
AC unit making noise again — Rm 603
⚙
Maintenance Bot8m
Work order #341 completed — Rm 809
Alex Zhang22m
Package arrived at front desk
James Li1h
Guest access request for Dec 15
Sarah Wu2h
Wi-Fi issue on 8/F common area
🔥
Fire Safety3h
Drill scheduled Sep 15 — confirmed
New broadcast
App push1,284
Email890
SMS640
Preview
September rent reminder
Hi {{name}}, your September rent of {{amount}} is due on Sep 1. Pay via the resident app or…
Send nowSchedule
Understand Occupancy, Revenue and Operations Across Properties
Give management, finance and operations teams a shared view of student housing performance across properties, buildings, floors, rooms and beds.
- Occupancy tracking
- Room & bed availability
- Revenue reports
- Payment status
Management, finance and operations teams work from the same occupancy, revenue and operating data without manually consolidating spreadsheets.
Portfolio dashboard
All properties · Aug 2026
Revenue
HK$4.2M
↑ 5.8%
Collected
98.1%
↑ 1.2%
NOI
HK$2.8M
↑ 7.1%
Arrears
HK$38K
↓ 12%
Revenue trendHK$ millions
3.1
Mar
3.4
Apr
3.6
May
3.2
Jun
3.9
Jul
4.2
Aug
By property
One Hub Kai TakHK$1.8M
98%
Stride KowloonHK$1.2M
96%
One Pace CentralHK$0.8M
95%
Campus View NTHK$0.4M
91%
Smart Access Connected with Every Student Stay
EliteSys connects the PMS with room locks, building access, facial recognition devices, card readers and lift control. Permissions can follow the resident’s contract period, payment status and assigned room.
- Room smart lock permission
- Building entrance access
- Facial recognition access
- Card access
- QR code access
- Lift floor permission
Access permissions should follow the resident’s booking and contract status.
Smart access
4 sites · 312 devices
Smart locks246/248 online
87%
Face terminals24/24 online
Card readers32/32 online
Lift controls8/8 online
IoT sensors40/42 online
72%
Energy meters16/16 online
Live access feedLive
nowLisa WongFaceLobby1mCourier #29Temp PINGate B??3mUnknownCardGate ADenied
5mHousekeepingStaff keyB-2018mKevin HoAppA-102AI for Student Enquiries and Resident Operations.
AI Customer Service
Answer Student Enquiries Around the Clock
Answer common questions about properties, room types, pricing, facilities, transport and booking processes.
AI customer serviceAI assistant · One Hub Kai Tak Online
What rooms are available at Kai Tak in September?
2 room types available
Single · 3F · EnsuiteHK$5,800/mo
Twin · 5F · Shared bathHK$4,200/mo
Book a viewingCompare roomsPayment terms
Understood
Property
One Hub Kai Tak
Move-in
Sep 2026
Occupancy
Single or twin
Intent
Ready to book
128 enquiries auto-replied · avg 4s response
Book a roomAI matched · 3 best fits24 rooms scanned
Emily Chen
CUHK · Sep 2026 – Jun 2027
Room 301
95%
Bed 602-A
82%
Studio 512
74%
Top match
Room 301 · One Hub Kai Tak
Ensuite12 min to campus12-month
Shortlist sent · 2m ago
Room Recommendation
Match Students to the Right Room
Collect student requirements and recommend suitable properties, room types or rental options.
Room recommendationAI Sales Follow-up
Never Lose Track of an Enquiry
Summarize student needs, identify follow-up actions and help leasing teams manage enquiry progress.
AI sales follow-upFollow-up queue6 due today
Kevin Ho
PolyU · enquiry 3 days ago
Summarized needs
Ensuite single, HK$6,000 budget, Sep move-in. Asked twice about the deposit — send terms with the comparison.
EnsuiteSingleSep 202612-month
Enquiry logged
Mon · website
Options sent
Tue · 3 rooms
Follow up
Due today
Deposit
Pending
AI suggested · send room comparison
AI Maintenance Workflow
Route Every Request Automatically
Classify maintenance requests, identify issue types, suggest priority and summarize unresolved requests.
AI maintenance workflowNew request · 10m ago Urgent
Water heater not working
Room 503 · resident app · 2 photos
Classified · 98% confidence
Hot water fault, not a leak. Matches 7 past Room 5xx heater jobs — Team B closes these in about 2 hours.
Category
Plumbing
Priority
High
Routed to
Team B · KY
Response
ETA 2 hours
Received
Classified
Routed
Resolved
Auto-assigned · no dispatcher needed
AI Operating Summary
Management-Ready Summaries
Provide management with summaries of enquiries, work orders, resident requests and operating issues.
AI operating summaryWeekly summaryJul 4–10
Enquiries
128
+23%Bookings
38
+12%Work orders
15
-8%Overdue
3
-2Enquiries per dayPeak Fri
M
T
W
T
F
S
S
3 overdue payments need attention at Kai Tak
2 work orders past their target response time
Sent to management · Mon 09:00
OpenTrusted by Operators Across Sectors
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Connected platform
Connect Payments, Devices and Reporting
EliteSys can connect online booking, payment channels, smart access hardware, customer communications, accounting exports and operating dashboards in one platform.
Book a Demo
Your questions answered
EliteSys is a property management system designed to manage student enquiries, room and bed bookings, contracts, payments, check-in, smart access, resident services and reporting in one platform.
Ready to Connect Your Student Housing Operations?
See how EliteSys can connect student bookings, contracts, payments, smart access, resident services and reporting in one centralized platform.
- 1See EliteSys in action.
- 2Get set up with data, devices and training.
- 3Go live with ongoing support.